Customer Service

Hours:
Monday - Saturday, 10am - 5pm CST

Telephone:
251-517-7349

Email:
info@lyonstate.com

Press inquiries:
press@lyonstate.com

Mail:
412 Fairhope Avenue, Fairhope AL 36532

Orders

We accept the following major credit cards:  Visa, Master Card, American Express, and Discover.   We also accept payment through Paypal.

All items are available unless listed as “Sold Out”.  Please contact us directly if you are interested in an out of stock item.

Immediately after order submission, you will be given the option to enter a password and create a user account with us. This account allows you to check on your order status and store multiple shipping and billing addresses for future purchases.

Sales tax will be applied as follows:  4% if shipped within the state of Alabama, 7% within Baldwin County, AL, and 9% within Fairhope, AL.

 

Shipping
Domestic orders over $100 and International orders over $300 receive FREE shipping.  Orders of any amount shipped within the state of Alabama will receive FREE shipping.

Orders generally ship within 5 - 7 days of placement. 

Lyonstate offers the following shipping options:

Domestic:
  • UPS Ground (or USPS Priority for PO boxes) (1 - 5 business days) $10 [FREE for orders over $100 or any order within state of Alabama]
  • UPS 2-Day (2 business days) $25
  • UPS Next Day Air (1 business day) $35*
  • * Next Day Air orders must be placed before 10AM
International: ** Please note that our international shipping rates have changed as of 2/1/13 due to an increase in pricing from USPS **
  • USPS First Class International (no tracking, insurance, or guaranteed delivery window) $25 [FREE for sale/promotion orders over $300]
  • USPS Priority International (1 - 14 business days) $45 [FREE for full price orders over $300]
Once the order is given to the carrier, Lyonstate does not assume risk of loss for merchandise.  We are not responsible for any taxes, duties or additional customs charges.  If a shipment is refused, all shipping charges and customs fees will be subtracted from your refund.

Return Policy

PLEASE NOTE THAT ALL SALES ARE FINAL.

Privacy Policy

Lyonstate respects your privacy and will not disclose your information to any outside party.  The information you provide when placing your order will be used during the order process and to contact you regarding it.  If you do not wish to be on our mailing list, please contact us and we will remove you from it.

Terms & Conditions

We strive to be as accurate as possible in describing and displaying our products, pricing, and availability.  In the event that a typographical error, omission, or inaccuracy may occur, Lyonstate reserves the right to correct such misinformation and cancel any affected orders at any time and without prior notice.